1. COVID 19 Debt Recovery – No Win No Fee

Due to the present COVID 19 corona virus pandemic the collection of outstanding debts has become more difficult and requires a different approach from both the creditor and the COVID 19 debt collection agency. Having long standing relationships with all our overseas debt collection partners we are working together and sharing our expertise to ensure we provide the best COVID 19 debt recovery service. We still have agreements with all our debt collection partners to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only. Here In the UK we also add these fees together with late payment interest for you to the debt so will endeavour to recover everything back from the debtor where possible.

2. Coverage in UK

We are providing this special COVID 19 debt collection service throughout all of UK in England, Scotland, Wales, and Northern Ireland as well as all dependencies including Isle of Man, Jersey & Guernsey. Our UK head office is in Birmingham where we recover debts nationwide. Due to the COVID 19 corona virus pandemic our approach has changed to ensure we achieve the best possible debt collection solutions for our clients.

3. Collecting Debts Locally

Our UK head office is in Tyseley, Birmingham which is the second largest city in UK. We are therefore centrally located to recover COVID 19  corona virus debts throughout all of United Kingdom. We have been operating in UK since 1968 so we have a wealth of experience ensuring you are in safe hands.

4. Statute of Limitation in UK

6 years but there are special exceptions so whatever the age please contact us and we will advise if we can assist with your claim.

How to Instruct Us

We simply require the following details:

  • Full name & address of the debtor
  • All available contact details of the debtor i.e. contact name(s) / Tel / Mobile / Email(s)
  • Amount owed (Invoice(s) or Statement will help)


Or ask us to call you – just leave us your details:


COVID 19 Debt Collection Services

Creditreform is a market leader in debt collection with a strong global presence worldwide. As a group we have provided debt collection service for over 100 years with offices throughout Europe and fully approved business debt collection partners worldwide. Together we have developed the best possible solutions to recover COVID 19 debts by understanding the implications facing our clients and the debtors throughout this COVID 19 corona virus pandemic.

COVID 19 Debt Recovery UK

Here in the UK we have operated as a Birmingham commercial debt collection agency since 1964 and are ideally located to service all our UK clients anywhere in the country. We have built up strong and long standing relationships with all our clients.  We are still operating our debt recovery services on a NO Win No Fee basis  throughout this COVID 19 corona virus pandemic and it is important that we act quickly and effectively to achieve a speedy successful UK debt collection for all our clients. Our UK debt collection team have many years experience in debt recovery and are monitoring the COVID 19 crisis daily to ensure our debt collection service achieves the best possible results for our client.

There is no magic wand to recover clients unpaid invoices and debts during this COVID 19 pandemic and it is all down to experience, hard work and a long standing knowledge of what is needed to understand and resolve UK debt recovery issues in the present situation. Naturally we represent our clients but we also need to understand the debtors during the COVID 19 corona virus pandemic  so that we are able to produce a speedy successful and amicable resolution.

COVID 19 Reasons for outstanding debt collection cases

There are many reasons why a UK debt collection case has not been paid during this crisis which includes the following:

  1. Debtor has insufficient funds due to a slowdown in trade
  2. The debtor is awaiting Government funding
  3. The debt is in dispute
  4. The debtor has moved and client cannot locate new address
  5. The debtor is just avoiding payment for as long as possible.


What ever the reason for non payment of the debt in this unique COVID 19 crisis we will identify position as quickly as possible to ensure an effective resolution can be found straightaway. Our Birmingham debt collection team can then move swiftly to recover monies due without the client incurring unnecessary legal costs.

Why Creditreform Debt Collection COVID 19 Services

A dedicated expert account manager is allocated to every client and will represent them for all their overdue debt collection cases and explain the COVID 19 situation. This enables the account manager to understand how the client works and build a long standing business relationship with them. They will keep the client constantly upto date with the case during this unique COVID 19 situation and ensure that any issues are addressed immediately.

The aim of Creditreform UK and our international offices is to provide the best successful debt recovery service solution throughout the COVID 19 corona virus pandemic without the need for legal actions as these should only be taken as a very last method of collection.

What Happens Next If Debt Recovery Process is Unsuccessful

However, sometimes, the only way forward is through the court system.  When this is required Creditreform UK has an in house legal department to initial legal actions for client’s cases to minimise the costs and avoid unnecessary high solicitors fees. We also have been partnering for over 30 years a specialist Sheriff firm who understands how we operate and often go way beyond to ensure our clients recover their money. Also, during the COVID 19 corona virus pandemic there have been some changes to the legal processes and together with our legal partners we will guide you through the system.

Defended Debt Collection Legal Cases

In the event that a legal actions are being defended we have expert specialist solicitors for our partners Spencer Shaw who will be able to assist and advise every step of the way to minimise costs and explain exactly what the client can expect to happen through this process.

“We are pleased with the friendly and efficient service of Adrian Harding and staff at Creditreform in collecting outstanding overdue debts on our behalf. Some accounts, especially those located overseas have been difficult customers but we are pleased with the high rate of success. We also appreciate that they keep us informed and constantly updated on the progress of the collection”
Bryan de Beer, Phoenix Fragrances
“Within 48hrs of Creditreform being involved a resolution was agreed and within the week paid in full. The professionalism of the Creditreform team was second to none and I would and indeed do recommend them to colleagues in a similar difficult position This situation was the first time we have had to employ a company for debt recovery and it was good to feel that you have someone else ‘on your side’.”
Dean Lake, Lake Contracts
“We have been using Credit Reform for a number of years now and we have always been dealt with in a professional and friendly way. Over time, Creditreform have managed to achieve good results for us. Would definitely recommend.”
Anna Zhakrova, Catering Hygiene Specialists Ltd
“I have worked with Creditreform for many years and always received a first class service. Keep up the good work”
Russell Hardwick, MSC Industrial