1. Costs – No Win No Fee!

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only.

2. Coverage in Australia

We recover debts in all 6 six states in Australia; New South Wales, Victoria, Queensland, Western Australia, South Australia and Tasmania.



3. Local Experience

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors’ language in this case English is the most widely spoken. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas.

4. Statute of Limitation in Australia

6 years but there are many special exemptions so whatever the age please contact us and we will advise if we can assist with your claim

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Australia Debt Collection – No Win No Fee


Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No  Fee basis charging an agreed commission against monies recovered only.

Main reasons why a local country debt recovery agency is so important rather than trying to recover from the UK are as follows:

The local International Debt collection Partners know:

  1. The local cultures
  2. The laws
  3. Are in the same time zones

Herewith details of our debt collection service Australia

–       Location of office in Australia
We currently have our head office in South Australia but have agents operating in Queensland, New South Wales and Victoria.  We also fly our agents interstate if necessary.

–       Number of staff
We have 4 admin/support/collection staff; 5 agents on the road in South Australia, one in New South Wales, one in Victoria and one in Queensland, plus Frank and myself and we currently have two IT people.

–       How long been operating in Australia
Since 2009

–      What type of debts do you recover?
We recover all types of debt including commercial (B2B) and consumer (B2C) debts.  We have a wide range of clients from individuals to Lawyers and small to medium businesses across all types of industries.  We assist our clients with every aspect of the recovery process.  We are able to offer our clients a total service in the recovery of debt and a complete end to end debt collection service to compliment our client’s individual needs.

–       Statute of limitation in Australia
6 years before judgment, however applications can be made to extend this period depending on the circumstances.  After judgment it is 15 years however an application to continue with any Court process has to be made after 6 years.

–       How many registries in Australia for businesses? (i.e. UK just has 1 central registry)
The ASIC regulates companies and business for the whole of Australia.  Each state however has a Consumer and Business Affairs department which governs licensing and Trade Practices etc. The court system also varies slightly from State to State.

–       What is the process in Australia?
Each business would have it’s own processes, the most common would be to send a letter or letters and follow up with  phone calls.  We however also offer locations, field services and legal support services. Our purpose built system enables us to scale up without interruption and we are currently adding to the research and the development of our software to encompass the latest developments in IT, helping us to increase efficiency and provide our clients, large and small with the most efficient and comprehensive service yet.  This next phase of our software development will also include our repossession and investigation services.

–       Average length of time to collect?
Depending on the size of the debt, we don’t put a time limit on or have any hard and fast rules regarding payment arrangements.  Experience tells us that better to enter into an arrangement that someone can afford, rather than something they can’t and constantly default on.  We also re-visit our cases from time to time on the chance that a debtor can be located and that their circumstances may have changed.  It is such a hard question to answer, some pay after the first letter or phone call, some are tied up for months within the Court system.  What I can say is that we do everything we can, sometimes more than what is viable, to get a good result for our client.

–       Can late payment fees / interest be added to claims? 
Only once Judgment is obtained through the Court (in South Australia its 10%) or of course if it is contractual or stipulated as a condition of credit being offered.

–      Details on legal service / process in Australia
This varies from state to state and depends on jurisdiction but we do our best to promptly attend to the service of documents and provide affidavits of service.

There are many unique requirements to recovering international debts in all countries including Australia debt collection services which differ from the UK and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK office base only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service.

“We are pleased with the friendly and efficient service of Adrian Harding and staff at Creditreform in collecting outstanding overdue debts on our behalf. Some accounts, especially those located overseas have been difficult customers but we are pleased with the high rate of success. We also appreciate that they keep us informed and constantly updated on the progress of the collection”
Bryan de Beer, Phoenix Fragrances
“Within 48hrs of Creditreform being involved a resolution was agreed and within the week paid in full. The professionalism of the Creditreform team was second to none and I would and indeed do recommend them to colleagues in a similar difficult position This situation was the first time we have had to employ a company for debt recovery and it was good to feel that you have someone else ‘on your side’.”
Dean Lake, Lake Contracts
“We have been using Credit Reform for a number of years now and we have always been dealt with in a professional and friendly way. Over time, Creditreform have managed to achieve good results for us. Would definitely recommend.”
Anna Zhakrova, Catering Hygiene Specialists Ltd
“I have worked with Creditreform for many years and always received a first class service. Keep up the good work”
Russell Hardwick, MSC Industrial