1. Costs – No Win No Fee!

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only.

2. Coverage in Austria

Austria is divided into 9 federal states. Creditreform has over 140 staff in Austria alone with our head office in Vienna. We have a further 8 offices in Graz, Linz and Salzburg to name a few meaning we are represented throughout all of Austria.

3. Local Experience

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors’ language, in this case German is spoken by 89% of the population. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas.

4. Statute of Limitation in Austria

3 years but there are special exemptions so whatever the age please contact us and we will advise if we can assist with your claim

How to Instruct Us

We simply require the following details:


Or ask us to call you – just leave us your details:


Austria Debt Collection – No Win No Fee


Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No Fee basis charging an agreed commission against monies recovered only. All our international offices and partners initiate the collection processes by sending the debtors a debt collection letter to introduce their involvement.

Main reasons why a local country debt recovery agency is so important rather than trying to recover from a debt collection agency UK are as follows:

The local International Debt collection Partners know:

  1. The local cultures
  2. The best methods of initiating debt recovery letters and processes
  3. The languages
  4. The laws
  5. Are in the same time zones

Herewith details of our debt collection service Austria

Location of debt recovery office in Austria?

There are eight Creditreform offices in Austria
Vienna (Head Office), Niederösterreich (Lower Austria), Burgenland, Steiermark (Styria), Kärnten (Carinthia), Oberösterreich (Upper Austria), Salzburg, Tirol, Vorarlberg. All debt collection letters are sent by the local office.

Number of debt collection staff?

About 140 employees. Each staff member is allocated a client and all their debt collection letters are personalised in order to effect the best response results from debtors.

How long have you been operating a debt recovery service in Austria?

Since 1889

What type of debt collection services do you provide? Do you do commercial debt recovery (B2B) and consumer debt recovery (B2C)?

We handle both Business to Business debt recovery cases and Business to Consumer debt collections cases. There is different content for business to business debt collection letter templates and business to consumer debt collection letters templates.

Statue of Limitation in Austria?

3 years after the due date of the invoice. If there exists a judgment of the court, the verdict is barred after 30 years

How EU (European Union) laws effect debt collection in Austria?

Because of the EU DIRECTIVES 2000/35/EU and 2011/7/EU our debt collection fees legally are a compensation of the creditor, which we try to collect from the debtor.

–       How many registries in Austria for businesses? (i.e. UK just has 1 central registry)
Business companies are either registered in the commercial register, or in GISA, which is a public register of the Ministry of Economy. It depends on the legal status and the size of the company.

Average length of time to collect a debt?

6-8 weeks by out of court debt collection by undisputed cases. Please see the details in the above attachment.

Can late payment fees / interest to be added to claims?


Details on legal service / process in Austria?

In case of undisputed debt collection claims after filing for court order it takes approximately 2 months to get a final court order. In case the debtor has money on the account and can be enforced it takes up to a year to collect. Please find attached the above document as information to this point.

We can offer you the following services by insolvencies in Austria:
Creditreform offers you the following services:

  • filling of your claim in court
  • representing your interests at the court hearings
  • enforcement of privileges
  • checking payment proposals
  • continuous reporting about the status of the proceeding
  • watching over the payment of dividends
  • watching over deadlines of payments of dividends
  • Good conditions e.g. no charges for claims under € 2.500,–
  • prompt and fast service

Austria Business Credit Reports

Creditreform provides over 88 million international business credit reports throughout Europe and 200 million international business credit reports worldwide. We provide freshly investigated Austria Credit Reports which can be done prior to trading to make sure the company you will be dealing with can meet the commitment or once the debt becomes overdue to ensure the debtor can meet the amount owed.

Specialist Debt Recovery Experts

There are many unique requirements to recovering international debts in all countries including Austria debt collection services which differ from the UK debt collection agency  services and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service.

“We are pleased with the friendly and efficient service of Adrian Harding and staff at Creditreform in collecting outstanding overdue debts on our behalf. Some accounts, especially those located overseas have been difficult customers but we are pleased with the high rate of success. We also appreciate that they keep us informed and constantly updated on the progress of the collection”
Bryan de Beer, Phoenix Fragrances
“Within 48hrs of Creditreform being involved a resolution was agreed and within the week paid in full. The professionalism of the Creditreform team was second to none and I would and indeed do recommend them to colleagues in a similar difficult position This situation was the first time we have had to employ a company for debt recovery and it was good to feel that you have someone else ‘on your side’.”
Dean Lake, Lake Contracts
“We have been using Credit Reform for a number of years now and we have always been dealt with in a professional and friendly way. Over time, Creditreform have managed to achieve good results for us. Would definitely recommend.”
Anna Zhakrova, Catering Hygiene Specialists Ltd
“I have worked with Creditreform for many years and always received a first class service. Keep up the good work”
Russell Hardwick, MSC Industrial