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1. Costs – No Win No Fee!

Having long standing relationships with all our overseas partners we have agreements to provide these services on a NO WIN NO FEE basis charging the agreed commission rate against monies recovered only.

2. Coverage in Kosovo

Kosovo is divided into 7 districts with Pristina being the capital and most populous. Our local office is in Pristina so we are centrally located to recover debts throughout all of Kosovo.


3. Local Experience

Unlike many of our competitors all cases are handled by the local office or partner. The reasons for this are they speak the debtors’ language, in this case the official languages of Kosovo are Albanian (95%) and Serbian. We understand the local cultures and know all the legal processes. These are reasons why Creditreform are the ideal people to help you in collecting debts from overseas.

4. Statute of Limitation in Kosovo

3 years but there are special exemptions so whatever the age please contact us and we will advise if we can assist with your claim

How to Instruct Us

We simply require the following details:


Or ask us to call you – just leave us your details:


Kosovo  Debt Collection – No Win No Fee


Creditreform operates a global specialist International debt collections service. We have local offices and fully approved expert international debt collection agency partners in every country worldwide. All our International debt collection agency partners and offices operate on a No Win No  Fee basis charging an agreed commission against monies recovered only.

Main reasons why a local country debt recovery agency is so important rather than trying to recover from the UK are as follows:

The local International Debt collection Partners know:

  1. The local cultures
  2. The languages
  3. The laws
  4. Are in the same time zones

Herewith details of our debt collection service Kosovo

–      Location of office in Kosovo

–       Number of staff
26 staff

–       How long been operating in Kosovo
Since 2014

–      What type of debts do you recover?
We do both commercial debt collection (B2B) and consumer debt collection (B2C)

–       Statute of limitation in Kosovo
If you haven’t start the legal procedure before 3 years from the issuing date of the invoices and before 20 years from the issuing date of the loans you will loos the right to claim this debt.

–       How EU (European Union) laws effect debt collection in Kosovo?
No effect yet

–       How many company registries in Kosovo for businesses? (i.e. UK just has 1 central registry)
1 central registry in Kosovo

General comments regarding process in Kosovo for debt collection and how differs from UK / other European countries:

–       What is the debt collection process in Kosovo?
Call Centre, Field Visit, Legal and Bailiff if is needed
We have three teams, call centre including staff that prepare letters and skip trace, field visitors and legal staff. Our debt manager help us to process large number of accounts, each staff has a user in the system and manage up to 500 cases. We are working with 90+ days late accounts. Also system score the accounts in three categories based of the risk (High Risk, Moderate Risk and Low Risk), this help us to design the strategy for each segment. For costumers that we have no info, are colored in gray.

–       Average length of time to collect?
40 days

–       Can late payment fees / interest be added to claims?
We can add up to 8% interest

–       Details on legal service / legal process in Kosovo
Our legal staff prepare the proposal for bailiff office (bailiff is a separate entity), if the debtor appeal the case then we will go to court)

There are many unique requirements to recovering international debts in all countries including Kosovo debt collection services which differ from the UK and therefore it is very important that cases are handled directly by our expert international debt collection agencies and not from the Debt collectors UK. This method of international debt collection sets Creditreform aside from the competition who in many cases try and recover debts from a UK debt collector only. Using the local offices and partners enables us to achieve a far greater success rate and our No Win No Fee service together with competitive commission rates against monies recovered only ensures you get the best service.

“We are pleased with the friendly and efficient service of Adrian Harding and staff at Creditreform in collecting outstanding overdue debts on our behalf. Some accounts, especially those located overseas have been difficult customers but we are pleased with the high rate of success. We also appreciate that they keep us informed and constantly updated on the progress of the collection”
Bryan de Beer, Phoenix Fragrances
“Within 48hrs of Creditreform being involved a resolution was agreed and within the week paid in full. The professionalism of the Creditreform team was second to none and I would and indeed do recommend them to colleagues in a similar difficult position This situation was the first time we have had to employ a company for debt recovery and it was good to feel that you have someone else ‘on your side’.”
Dean Lake, Lake Contracts
“We have been using Credit Reform for a number of years now and we have always been dealt with in a professional and friendly way. Over time, Creditreform have managed to achieve good results for us. Would definitely recommend.”
Anna Zhakrova, Catering Hygiene Specialists Ltd
“I have worked with Creditreform for many years and always received a first class service. Keep up the good work”
Russell Hardwick, MSC Industrial